Privacy Policy

Privacy Policy

for iClick Advertising Pvt Ltd. 

Effective Date: 12 February 2025
Last Updated: 24 September 2025

Welcome to iClick Advertising (“Company,” “we,” “us,” or “our”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [iclickadvertising.com] and use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. What information do we collect?

We collect and process the following types of data:

1.1. Personal Information (provided directly by you)
  • Name, email address, phone number, and business details
  • Payment and billing information (processed securely via third-party providers)
  • Communication history (emails, calls, messages, and feedback)
  • Account login credentials, if applicable
1.2. Automated Information (collected when using our website)
  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and referral sources
  • Cookies and tracking technologies (see Section 7: Cookies & Tracking)
1.3. Third-Party Data
  • Advertising data from platforms like Google Ads, Meta (Facebook/Instagram), LinkedIn, and TikTok

  • Analytics from Google Analytics, Facebook Pixel, and other tracking tools

2. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: To provide PPC advertising and related digital marketing services
  • Account Management: To set up and manage your advertising accounts
  • Billing & Payments: To process invoices and payments securely
  • Performance Analysis: To optimize ad campaigns and improve results
  • Security & Compliance: To protect against fraud and comply with legal requirements
  • Marketing Communications: To send updates, promotional offers, and newsletters (only with your consent)

3. How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.

4. How We Share Your Information 

We do not sell your data. However, we may share information in the following cases:

  • With Advertising Platforms: To run your campaigns on Google Ads, Facebook, TikTok, LinkedIn, and other platforms
  • With Service Providers: Third-party vendors such as analytics providers, cloud storage services, and payment processors
  • Legal Compliance: If required by law, court orders, or government authorities
  • Business Transfers: In case of mergers, acquisitions, or asset sales

5. Data Retention & Security

  • We retain your data only as long as necessary for service delivery, legal compliance, and internal record-keeping.
  • We implement industry-standard security measures (encryption, secure devices, restricted access) to protect your data.
  • However, no online platform is 100% secure. If you suspect a security breach, contact us immediately at [ads (at) iclickconsult.com].

6. Remote Work Disclaimer

Since iClick Advertising operates remotely and collaborates with clients worldwide, we implement strict security measures for handling remote access to client accounts:

  • Access Control: We use role-based access and 2FA authentication on all platforms.
  • Confidentiality Agreements: Our team members and contractors sign NDAs before accessing client data.
  • Data Handling Policies: We never download, store, or share sensitive client data outside approved systems.
  • Client Responsibilities: Clients must provide secure access methods (e.g., Business Manager access, agency logins) and ensure password security on their end.
  • Liability Limitation: While we take all precautions, we are not liable for third-party data breaches, platform outages, or external hacks that may impact client ad accounts.

7. Your Rights & Choices

Depending on your location, you may have the following rights under GDPR or CCPA:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate information
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to Object: Opt out of marketing communications
  • Right to Data Portability: Transfer your data to another provider

For any data requests, email [ads (at) iclickconsult.com] with “Privacy Request” in the subject line.

8. Cookies & Tracking

We use cookies to improve user experience and track website analytics. You can opt out of tracking via browser settings or by using tools like Google Analytics Opt-Out Browser Add-On.

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Track website behavior and improve UX
  • Advertising Cookies: Used for retargeting ads on Google, Meta, LinkedIn, etc.

9. Third-Party Links & Services

Our website may contain links to third-party websites. We do not control their privacy policies and encourage you to review their terms separately.

10. Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. We encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: [ads (at) iclickconsult.com]

Confidentiality

We will not be responsible for the privacy of data collected by websites not owned or managed by us, including those linked through our website.

Making a complaint

If you are not satisfied with the response, please contact us at [ads (at) iclickconsult.com] with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.